Privacy Policy

This Cleaning Estimates Privacy Policy explains how we collect, use, and protect personal information when you use our platform and connected services.

Effective date: September 26, 2026

Information We Collect

We may collect information that you or your organization provides directly to Cleaning Estimates, including:

• Name and email address
• Company and business contact information
• Account and profile information
• Customer, estimate, scheduling, work order, invoice, and operational information entered into CE
• Information submitted through support requests, forms, or communications

We may also collect technical information necessary to operate and secure the service, including device, browser, IP address, login, security, audit, and system activity information.

Account, User, and Company Workspace Data

Cleaning Estimates stores information associated with user accounts and company workspaces in order to provide the CE service.

This may include:

• User names and email addresses
• Login and account identifiers
• Role and permission assignments
• Company profile information
• Employee, Director, Estimator, Crew Lead, helper, or contractor profile information
• Customer and lead information
• Service addresses
• Estimate details
• Scheduling information
• Work orders
• Notes, checklists, photos, and operational records
• Invoice and payment-status information
• Communication history and other business records entered into CE

Information entered into a company workspace is treated as private business information belonging to that CE customer organization.

Cleaning Estimates does not make company workspace data publicly available and does not sell customer, employee, contractor, or operational data.

Access to company workspace information is limited according to CE account permissions, security roles, and administrative controls. Each CE customer organization is responsible for determining which of its authorized users may access information stored in its workspace.

Email and Communication Data

Cleaning Estimates may process email addresses and communication-related information in order to provide account, customer communication, notification, scheduling, estimate, invoice, and other CE workflows.

This may include:

• User account email addresses
• Customer and lead email addresses
• Company email addresses
• Shared company mailbox information
• Email delivery status
• Communication history
• Message metadata required to operate CE email workflows

When a user or organization connects Google, Microsoft 365, Outlook, or another supported email service, CE accesses only the information authorized through that connection and required for the enabled functionality.

Email content and connected account data are treated as private information. Cleaning Estimates does not sell email addresses, mailbox information, or communication data and does not use private company communications for unrelated advertising purposes.

Payments and Stripe

Cleaning Estimates may integrate with Stripe to support subscription payments, customer payments, payment links, card payments, bank payments, and related billing functionality.

When Stripe is used, payment information is processed securely by Stripe. Cleaning Estimates is designed so that CE does not store full payment card numbers, card security codes, or complete bank-account credentials.

Depending on the transaction and enabled CE functionality, Cleaning Estimates may receive and store limited payment-related information from Stripe, including:

• Customer or payment identifiers
• Payment status
• Transaction amount
• Payment date
• Payment method type
• Limited payment-method details such as the last four digits of a card
• Invoice or payment reference information
• Refund, failure, or dispute status
• Stripe transaction or customer identifiers needed to synchronize CE records

This information may be used to record payments, update invoice status, reconcile CE and Stripe transactions, support refunds or payment troubleshooting, provide payment history and administrative records, and operate CE subscription and billing services.

Payment credentials remain subject to Stripe’s own security and privacy practices. Cleaning Estimates does not sell payment information or use payment data for unrelated advertising purposes.

Google Account and Google Calendar Data

When a user chooses to connect a Google account to Cleaning Estimates, CE may request access to specific Google account and Google Calendar information.

• Basic Google account identity information, including name and email address
• The list of calendars available to the connected user
• Calendar availability and free/busy information
• Calendar events required for scheduling and synchronization

Cleaning Estimates requests only the Google permissions necessary to provide the enabled CE functionality.

How Cleaning Estimates Uses Google Data

Cleaning Estimates uses Google account and Calendar data only to provide user-facing features requested by the user or the user’s organization. CE may use Google Calendar data to:

• Display calendars available for selection
• Check user availability
• Prevent scheduling conflicts
• Create CE-related appointments, visits, estimates, or work-order events
• Update CE-related calendar events when a schedule changes
• Remove CE-related calendar events when the related CE activity is canceled or removed
• Identify the Google account connected to a CE user profile

Cleaning Estimates does not use Google Calendar data for advertising, profiling unrelated to CE functionality, or unrelated commercial purposes.

Google API Services Limited Use

Human Access to Google User Data

Cleaning Estimates does not permit employees, contractors, or other personnel to access a user’s Google Workspace data except when access is necessary and permitted, such as:

• When the user explicitly requests support that requires access
• To investigate security incidents, abuse, or technical failures
• When required by applicable law
• When otherwise permitted under Google’s applicable user-data policies

Where practical, access is limited to the minimum information necessary for the specific purpose.

Storage and Security

Cleaning Estimates uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, alteration, disclosure, or destruction.

OAuth access tokens, refresh tokens, client credentials, and similar authentication information are treated as sensitive security information and are not intended to be publicly exposed.

Cleaning Estimates does not store a user’s Google or Microsoft account password. Information transmitted between CE and supported external services is transmitted using encrypted connections where supported.

CE uses access controls, role-based permissions, authentication safeguards, encrypted network connections, and other administrative and technical measures designed to protect private company and user information.

OAuth Tokens

When you authorize a Google or Microsoft account, the provider may issue CE an OAuth access token and, when applicable, a refresh token.

These tokens allow CE to access only the permissions you authorized. OAuth tokens may remain stored while the connection is active so CE can continue providing calendar, email, or synchronization functionality without asking you to sign in repeatedly.

You may disconnect an authorized account through CE where that functionality is available. You may also revoke CE’s authorization through your Google or Microsoft account security settings.

Microsoft 365 and Outlook Data

When a user connects a Microsoft 365 or Outlook account, Cleaning Estimates may access Microsoft account, calendar, or email information based on the permissions authorized by the user and the features enabled within CE.

This information is used only to provide CE functionality such as account identification, availability checking, calendar synchronization, email workflows, and other authorized operational features. CE does not sell Microsoft account data or use it for unrelated advertising purposes.

Sharing of Information

Cleaning Estimates does not sell personal information.

We may share information with service providers that help us operate the CE service, such as hosting, security, communications, payment processing providers such as Stripe, analytics, or infrastructure providers, where necessary to provide the service.

We may also disclose information:

• At the user’s or customer’s direction
• To protect CE, our users, or others from fraud, abuse, or security threats
• To comply with applicable law, regulation, subpoena, court order, or other legal process
• In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable privacy obligations

Any sharing of Google Workspace user data remains subject to Google’s applicable Limited Use requirements.

Data Retention

Cleaning Estimates retains information only for as long as reasonably necessary to provide the service, maintain business and security records, meet contractual obligations, resolve disputes, and comply with legal requirements.

OAuth tokens may be retained while a connection remains active. If an account connection is removed or authorization is revoked, CE will stop using that authorization. Certain technical, security, audit, or backup records may remain for a limited period where required for legitimate operational or legal purposes.

Customer-Controlled Data

Cleaning Estimates is designed for businesses that manage their own customers, employees, contractors, estimates, schedules, work orders, invoices, and related information.

The CE customer organization controls much of the business information entered into its workspace and is responsible for using that information in accordance with applicable privacy laws and its own policies.

Company workspace information is private by default. CE does not expose one customer organization’s workspace data to another customer organization.

Cookies and Similar Technologies

Cleaning Estimates may use cookies or similar technologies for authentication, session management, security, user preferences, performance, and service functionality.

We do not use Google Workspace user data obtained through OAuth for advertising cookies or behavioral advertising.

Your Choices

Depending on the CE feature and your account permissions, you may be able to:

• Update your profile information
• Connect or disconnect a Google or Microsoft account
• Change the calendar or email source used by CE
• Revoke third-party authorization directly through Google or Microsoft
• Contact your CE administrator regarding data stored in your company’s workspace

Security Incident Response

If Cleaning Estimates becomes aware of unauthorized access to information that creates a legally reportable security or privacy incident, we will take reasonable steps to investigate, contain, remediate, and provide notifications as required by applicable law.

Children’s Privacy

Cleaning Estimates is intended for business and professional use and is not designed for use by children. We do not knowingly collect personal information from children through CE business accounts.

Changes to This Privacy Policy

We may update this Privacy Policy as CE features, integrations, or legal requirements change. When material changes are made, we will update the effective date and, where appropriate, provide additional notice.

Cleaning Estimates • Software for the work behind every clean.