Terms of Service

These Cleaning Estimates Terms of Service govern access to and use of our platform, applications, integrations, and connected services.

Effective date: September 26, 2026

1. The Cleaning Estimates Service

Cleaning Estimates provides software designed to help cleaning businesses manage operational workflows such as leads, estimates, scheduling, service visits, work orders, crews, customer communication, invoicing, payments, and connected business tools.

Features may vary by plan, workspace configuration, role, integration availability, geographic location, or product release. CE may add, modify, improve, or discontinue features as the service evolves.

2. Eligibility and Authority

You must be legally capable of entering into these Terms. If you use CE on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

CE is intended for business and professional use and is not directed to children.

3. Accounts and Workspace Administration

You are responsible for maintaining accurate account information and protecting your login credentials.

• Do not share passwords or authentication credentials with unauthorized persons.
• Use reasonable safeguards to protect administrator and user accounts.
• Promptly disable access for users who should no longer have access to the workspace.
• Use CE roles and permissions appropriately for Directors, Estimators, Crew Leads, contractors, employees, customers, and other users.

A Customer administrator controls which authorized users may access the Customer’s workspace and is responsible for managing those permissions.

4. Customer Data and Privacy

You retain your rights in data, records, content, and information submitted to or created within your CE workspace (“Customer Data”).

You grant CE the limited rights necessary to host, process, transmit, back up, display, and otherwise handle Customer Data solely as needed to provide, secure, support, and improve the Services or as otherwise permitted by law and our Privacy Policy.

You are responsible for ensuring that you have the necessary rights and permissions to enter Customer Data into CE, including information about your customers, employees, contractors, leads, and other individuals.

Our handling of personal information is further described in the Cleaning Estimates Privacy Policy.

5. Acceptable Use

You may not use CE to:

• Violate applicable law, regulation, court order, or the rights of another person or organization.
• Access, probe, scan, disrupt, overload, or interfere with CE systems or another Customer’s workspace.
• Circumvent authentication, permissions, subscription limits, security controls, or technical restrictions.
• Upload or distribute malware, malicious code, or content intended to damage systems or data.
• Use CE to send unlawful spam, phishing messages, deceptive communications, or abusive content.
• Attempt to obtain unauthorized access to another user’s account, connected service, or private data.
• Resell, sublicense, copy, reverse engineer, or exploit CE except where expressly permitted by law or a written agreement with CE.

CE may investigate suspected abuse and may suspend access when reasonably necessary to protect users, Customers, connected systems, or the Service.

6. Subscriptions, Trials, and Billing

Certain CE features require a paid subscription. Pricing, plan limits, billing frequency, trial terms, and included features are presented through the applicable CE order, checkout, subscription, or account-management experience.

By starting a paid subscription, you authorize CE and its payment processor to charge the payment method associated with your account for applicable subscription fees, taxes, and other amounts shown at checkout or otherwise agreed to.

Unless otherwise stated in the applicable order or plan terms, subscription changes and cancellations are handled through the CE account or billing workflow made available to the Customer.

7. Payments and Stripe

CE may use Stripe to process subscription charges, customer payments, payment links, card payments, bank payments, and related billing activity.

Payment credentials are processed by Stripe. CE is designed so that it does not store full payment card numbers, card security codes, or complete bank-account credentials.

CE may store limited payment-related information returned by Stripe, such as transaction identifiers, payment status, amount, date, payment method type, limited card details such as the last four digits, invoice references, refunds, disputes, or failure status, when needed to provide billing and reconciliation functionality.

Your use of Stripe-supported payment functionality may also be subject to Stripe’s applicable terms and privacy practices.

8. Connected Services and Integrations

CE may connect with third-party services such as Google, Microsoft 365, Outlook, Stripe, QuickBooks, mapping, routing, communications, accounting, payment, or other supported providers.

When you connect a third-party account, you authorize CE to access and use the data and permissions necessary to provide the enabled integration.

Third-party services are operated by their respective providers. CE is not responsible for outages, policy changes, account restrictions, API limitations, or other acts or omissions of a third-party provider that are outside CE’s reasonable control.

You are responsible for complying with the terms applicable to third-party services you choose to connect.

9. Google and Microsoft Account Connections

Eligible users may authorize personal or company-managed Google or Microsoft accounts for supported email and calendar functionality.

CE uses OAuth or similar authorization methods so that users can approve access without providing CE with their Google or Microsoft account password.

Users may disconnect an integration through CE where supported or revoke CE’s authorization directly through the applicable provider.

CE-managed OAuth and company-owned OAuth configurations may be available depending on the plan and workspace settings.

10. Service Availability and Maintenance

CE works to provide reliable service, but no online service can be guaranteed to be uninterrupted or error-free.

The Service may occasionally be unavailable because of maintenance, updates, infrastructure events, internet failures, third-party outages, security measures, or circumstances outside our reasonable control.

CE may perform maintenance, deploy fixes, and modify infrastructure when reasonably necessary to operate or protect the Service.

11. Backups and Data Protection

CE may use backups, redundancy, logs, audit records, monitoring, and recovery procedures as part of operating the Service.

Customers should maintain appropriate independent records or exports when required by their own legal, accounting, operational, or business-continuity obligations.

Security protections reduce risk but cannot eliminate every possible security threat.

12. Intellectual Property

Cleaning Estimates and its software, interfaces, workflows, documentation, branding, designs, code, and other proprietary materials are owned by CE or its licensors and are protected by applicable intellectual-property laws.

These Terms give you a limited, non-exclusive, non-transferable right to use the Service during the period in which you are authorized to access it. They do not transfer ownership of CE intellectual property to you.

Customer Data remains subject to Section 4 of these Terms.

13. Feedback

If you voluntarily provide ideas, suggestions, enhancement requests, or other feedback about CE, you permit CE to use that feedback to improve or develop the Service without restriction or obligation to compensate you, provided CE does not use that permission to claim ownership of your Customer Data.

14. Confidentiality

Each party may receive non-public information from the other that a reasonable person would understand to be confidential.

The receiving party will use reasonable care to protect confidential information and will use it only for purposes related to the business relationship, except when disclosure is authorized by the disclosing party or required by law.

Customer credentials, private workspace data, OAuth secrets, access tokens, non-public product information, and security information should be treated as confidential.

15. Suspension and Termination

You may stop using CE at any time. Subscription cancellation does not necessarily erase Customer Data immediately and may be subject to retention, billing, export, or deletion procedures communicated through the Service or Privacy Policy.

CE may suspend or terminate access when reasonably necessary because of material breach of these Terms, nonpayment, fraud, unlawful activity, security risk, abuse, or conduct that threatens CE, another Customer, a connected provider, or the Service.

Where practical and appropriate, CE may provide notice or an opportunity to correct a problem before termination.

16. Disclaimers

To the maximum extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

CE does not warrant that the Service will be uninterrupted, completely error-free, or suitable for every Customer’s specific legal, tax, payroll, accounting, employment, insurance, regulatory, or operational requirements.

Customers remain responsible for their own business decisions and for verifying information before relying on it for high-impact financial, legal, employment, tax, regulatory, or customer obligations.

17. Limitation of Liability

To the maximum extent permitted by applicable law, CE will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, or data arising from use of or inability to use the Service.

To the extent a limitation of liability is permitted, CE’s aggregate liability arising out of or relating to the Services will not exceed the amount paid by the Customer to CE for the applicable Service during the twelve months preceding the event giving rise to the claim, unless a different limitation is required by law or expressly agreed in writing.

18. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless CE and its personnel from third-party claims arising from your Customer Data, your unlawful or unauthorized use of the Service, your violation of these Terms, or your violation of another person’s rights, except to the extent the claim results from CE’s own conduct for which indemnification may not lawfully be required.

19. Changes to the Service or Terms

CE may update the Service and these Terms as the product, integrations, business model, security requirements, or applicable laws change.

When we make material changes to these Terms, we may update the effective date and provide additional notice when appropriate. Continued use of CE after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

20. Governing Principles

These Terms are intended to be interpreted consistently with applicable law. If a provision is found unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

Any specific order form, enterprise agreement, data-processing agreement, or other written agreement signed by CE and a Customer may supplement or override these Terms where the documents expressly conflict.

21. Contact

Questions about these Terms may be sent to:

Cleaning Estimates
Website: https://cleaningestimates.app/
Email: [email protected]

Cleaning Estimates • Software for the work behind every clean.